Return & Refund Policy
At Pawfect Piccies, we take pride in providing high-quality products. Due to the nature of our items, we do not accept returns or exchanges, except where required by law.
Exceptions for EU Customers
If you are located in the European Union, you are entitled to a 14-day cooling-off period under consumer protection laws. This means you can request a return within 14 days of receiving your order, provided the item is:
- Unused, in its original condition, and in its original packaging.
- Not a custom-made or personalized item (as these are exempt from the cooling-off period).
To initiate a return under the EU cooling-off period, please contact us at info@pawfectpiccies.com with your order details. Customers are responsible for return shipping costs.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email us at info@pawfectpiccies.com within 48 hours of delivery with photos of the issue, and we’ll be happy to assist you.
For any further questions, feel free to reach out to our team.
📩 Contact Us: info@pawfectpiccies.com
📦 Processing Time: Returns for EU customers will be processed within 5 business days after receiving the item.